How it works
It reads a copy of the call. Nothing waits on it.
Trueline receives caller audio the way a call recorder does, as a fork of a stream your platform already carries. It is not a hop in the media path, so there is no latency to budget for and no call it can drop.
- Integration model
- Passive tap, never inline
- Added latency
- None, on any call
- First verdict
- About twelve seconds of speech
- Action taken
- Advisory only, your flow decides
Where it sits
A branch off the trunk, not a hop in it.
The same call, two places to put a detector. Latency budgets, failure modes and rollback plans all follow from which row you are in.
In the media path
Adds latency to every call. Can drop one.
Trueline, passive tap
No added latency. Cannot drop a call.
the calla copy of the audiothe flag, to your systems
Inside a call
A clear at twelve seconds can still be overturned.
A clear result is provisional. Two confident windows inside any thirty seconds overturn it, which is how a caller who hands over to a synthetic voice mid-call is caught.
Getting the audio to us
Any platform, one record.
Carriers paste one URL. Contact-centre platforms open a session. Same record either way.
What you receive
A flag is a record, not a verdict from a black box.
call record28 s scored · coverage 100%
call.flaggedsigned
- Rule that fired
- two confident windows
- Confidence
- 0.99
- Raised at
- 20.0 s, window 9
- Coverage
- 100% of the audio scored
- Engine
- release 9
- Delivery
- signed, delivered
Retried until received. Kept on the call record for your retention window.
Failure behaviour
When something breaks, the call does not.
- 01Scoring engine unavailable
- Calls carry on. Sessions in the gap close as inconclusive with their coverage recorded, so the gap is visible.
- 02Connection drops mid-call
- The call continues. The session resumes on the same record, and what was scored before the drop stays on it.
- 03Flag cannot be delivered
- Retried on a backoff schedule, every attempt visible to you. Events are signed, so a flag can be verified as ours.
- 04You disagree with a verdict
- Every call carries its rule, engine release and window scores, so a case is reviewed from the record, not from memory.
Switched on in an afternoon, in front of your own traffic.
A pilot runs on one number or one queue, beside everything you already have. Your call flow and your agent desktop do not change to accommodate it.