Privacy policy. Short, because we keep little.

What you send us. If you fill in the request or contact form we receive what you type: your name, work email address, company, and, if you give them, your job title, country and message.

What every web server records. When your browser asks for a page, our server logs the request: your IP address, the time, the page asked for and the browser's description of itself. We use these logs to keep the site running and to investigate abuse, and we keep them no longer than that needs.

What we do not collect. This site sets no cookies. It runs no analytics, no advertising and no third-party scripts, and its fonts are served from our own server, so visiting it does not tell any other company that you were here.

The demo on the home page plays a sample recording inside your browser. It does not use your microphone and it sends nothing to us.

We use what you send us for one thing: to reply to you and, if you ask for one, to arrange a demo or a pilot. We do not add you to a marketing list because you filled in a form, and we do not sell or rent personal information to anyone.

Where the law asks for a reason, ours are these. Replying to an enquiry is something you asked us to do before entering into a contract. Keeping server logs is in our legitimate interest in running a secure website, and it does not override yours because the logs are minimal and short-lived.

Your enquiry is stored in the systems we use to handle email and customer conversations, run for us by service providers who may only use it to provide that service to us. We disclose personal information to others only if the law requires it, or if the business is sold, in which case this policy continues to apply to it.

We keep an enquiry for as long as the conversation it started is alive and for a reasonable time afterwards, then delete it. If you become a customer, the contract between us governs what is kept from then on. You can ask us to delete your enquiry sooner.

If information is moved to another country, we use the safeguards the law requires for that transfer.

Trueline's customers are organisations that want to know when a voice on one of their phone lines is synthetic. They send us a copy of the call audio. For that information the customer is the controller and we are their processor: we act on their instructions under a written agreement, and questions about a particular call should go to the organisation you called.

What happens to the audio is the same for every customer, and it is deliberately little:

• Audio is held in memory for at most eight seconds while it is scored, and then discarded. It is never written to disk.
• Nothing is transcribed. The model scores how the speech was produced, and has no output that is words.
• No voiceprint is made and nobody is enrolled. We do not identify callers and could not recognise one on a later call.
• What is kept is the result: scores, the verdict, the time and the customer's own reference for the call. It is kept for thirty days by default, for a period the customer sets, which can be zero.
• A customer can delete the record of any call at any time.
• Audio and results are encrypted in transit with TLS 1.2 or later.

The controls behind these statements are set out on our security page.

A data processing agreement, including the list of sub-processors and the locations where processing takes place, is part of every customer contract and is available to prospective customers under a non-disclosure agreement.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Depending on where you live you may have further rights, such as receiving your information in a portable form or restricting its use. We will not ask you to pay, and we answer within the time the law allows, which is usually one month.

If your request is about a call you made to one of our customers, please contact that organisation. They decide what happens to that information and we will help them answer you.

If you are unhappy with how we have handled your information, tell us first so we can put it right. You also have the right to complain to the data protection authority where you live.

This website and the Trueline service are made for organisations. They are not directed at children and we do not knowingly collect information from them.

When this policy changes we update the date at the top of the page. If a change materially affects how we use information you have already given us, we will tell you before it takes effect.

Use the form on our contact page.

Say that your message is about privacy and it will reach the person responsible.