Solutions
A voice opens the account. So they cloned the voice.
Trueline flags cloned voices and AI voice agents on the calls where your team acts on what a caller says: a SIM swap, a password reset, a payout change. The flag reaches your agent before that step does.
Telecom
A SIM swap starts with a convincing voice.
Whoever holds the number receives the one-time codes for the bank, the email and the wallet behind it. The request arrives on your care line as an ordinary call, in your customer's own voice.
- At risk
- SIM swaps, port-outs, eSIM activations
- Arrives on
- Customer care and retail support lines
- On a flag
- A stronger check before the number moves
a sim swap requestthe call, as your agent runs it
- 0:00Greeting
- 0:12Flag reaches the agent
- 0:20Security questions
- 0:50Account checked
- 1:24SIM swap issuedthe number moves here
Banking
It passes security because it sounds like the customer.
The knowledge questions are answered from breached data and the voice does the rest. The takeover itself is a password reset and a new phone number, both carried out by a helpful agent.
- At risk
- Password resets, contact-detail changes, payments by phone
- Arrives on
- Telephone banking and card services
- On a flag
- The change is held and the caller moves to a stronger check
an account takeoverthe call, as your agent runs it
- 0:00Greeting
- 0:12Flag reaches the agent
- 0:24Identity questions
- 1:02Password resetthe account changes hands here
- 1:40Phone number changedthe account changes hands here
On a flag
A flag is advice. Your call flow decides.
Trueline never ends or blocks a call. It tells the systems your team already works in, with the reason, and the response stays yours.
01
Agent screen
The agent sees the flag while the caller is still talking, and moves to a stronger check.
02
Fraud team
A case opens with the call record attached: the rule that fired, the scores and the time.
03
Call flow
Your routing reads the verdict and holds the change until someone has looked.
Insurance
The claim is real. The caller moving the payout is not.
Redirecting a payout takes one call and a plausible policyholder. Some calls open with a real person and hand over to a synthetic voice once verification is done, which is why Trueline keeps listening after a clear.
- At risk
- Payout account changes, policy loans, beneficiary changes
- Arrives on
- Claims and policy servicing lines
- On a flag
- The payout change goes to review, not through the agent
a payout redirection, with a hand-overthe call, as your agent runs it
- 0:00Policyholder verified
- 0:12Clear so far, still listening
- 0:38Claim discussed
- 0:40The voice on the line changes
- 0:46Clear overturned, flag sent
- 1:18Payout account changedthe money is redirected here
Contact centres
AI agents call until someone says yes.
Voice agents work a queue the way a script works a login form: short calls, small variations, looking for the agent or the IVR branch that gives something away. Each call gets its own verdict, so the pattern shows in your queue within minutes.
- At risk
- Account probing, IVR enumeration, agents talked into an exception
- Arrives on
- In-house and outsourced queues, and the IVR in front of them
- On a flag
- The call is tagged and routed to a specialist team
twelve minutes on one queue3 of 8 flagged
| Answered | Line | Length | Verdict | Flag |
|---|---|---|---|---|
| 09:04 | Care 2 | 3:12 | Clear | |
| 09:13 | Care 2 | 0:41 | Flagged | at 12 s |
| 09:13 | Care 5 | 0:38 | Flagged | at 12 s |
| 09:14 | Care 1 | 4:02 | Clear | |
| 09:14 | Care 3 | 0:44 | Flagged | at 14 s |
| 09:15 | Care 2 | 0:09 | Inconclusive | too short |
| 09:16 | Care 4 | 2:27 | Clear | |
| 09:17 | Care 5 | 5:48 | Clear |
- 09:04Care 23:12Clear
- 09:13Care 20:41at 12 sFlagged
- 09:13Care 50:38at 12 sFlagged
- 09:14Care 14:02Clear
- 09:14Care 30:44at 14 sFlagged
- 09:15Care 20:09Inconclusive
- 09:16Care 42:27Clear
- 09:17Care 55:48Clear
an illustrative queue: short calls a minute apart, each flagged on its own, and one too short to score
Reads audio from the platform you already run
How the audio reaches us →Bring one queue. We will show you its calls.
A pilot runs on one number or one queue for a week, beside everything you already have, and ends in a written report of what was flagged and why.